FAQs

1. What are the modes of payment?
- You can pay for your order using the following modes of payment: - Credit and debit cards (VISA / Mastercard / Rupay) - Amazon Pay, Google Pay, Paytm Airtel Money, PhonePay, FreeCharge, Ola Money, MobikWik, Reliance Jiomart, Through Netbanking, UPI.

*Currently we are accepting only online payment.

2. Are there any other charges or taxes in addition to the price shown?
All prices are inclusive of taxes.

3. Is it safe to use my credit/ debit card on Royal Fantasy?
Yes it is absolutely safe to use your card on royalfantasy.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

4. What is the meaning of cash on delivery (COD)?
As of now we do not provide Cash On Delivery (COD) means that you can pay for your order at the time of order delivery at your doorstep.

5. If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bank account or in the same account from where you had initiated it within 5-7 days.

1. Can we order online and pickup the delivery from your store?
Yes you can place your order on our Whatsapp number 9820995533 or call on 022-23411788 / 23451788.

2. How much times will it take for delivery in Mumbai
2-4 working days.

3. Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

4. Do I need to pay extra charges for the same day delivery?
If you are ordering from Mumbai City then same day delivery is possible and Yes, We charge for the delivery charges as per WeFast App tariff.

5. Do you delivery in Uttrakhand and Himachal Pradesh states?

6. Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.

7. What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge as below.

Orders above Rs.1500 are free

8. Is there a return policy?

9. Do you do same day delivery?
Yes We do, if you can order before 9:30am

10. Which all cities do you serve?
Bangalore, Hyderabad, Mumbai, Pune, Chennai, Delhi, Mysore,Madurai, Coimbatore, Vijayawada-Guntur, Kolkata, Ahmedabad-Gandhinagar, Nashik, Lucknow-Kanpur, Gurgaon, Vadodara, Visakhapatnam, Surat,Nagpur, Patna, Indore, Chandigarh Tricity, Jaipur, Bhopal, Noida-Ghaziabad, Kochi, Krishna District

1. How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

2. How do I check the current status of my order?
Click here to track the order.

3. How do I check which items were not available from my order?
Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an sms about unavailable items before the delivery of your order.

4. When and how can I cancel an order?
You can cancel your order from the Customer Service section on the same day only.
Email: royalfantasy.mumbai@gmail.com
Call us: 022-2341-1788 / 022-2345-1788
Chat with us on Live Chat Messenger from the website or Whatsapp on 9820995533.

1. How do I contact customer service?
Our customer service team is available throughout Email: royalfantasy.mumbai@gmail.com, Call us: 022-2341-1788 / 022-2345-1788, Chat with us on live chat from the website.

2. What are your timings to contact customer service?
Our customer service team is available from Monday to Saturday, from 9:30 am to 8:30 pm.

3. How can I give feedback on the quality of customer service?
We would love to hear about your experience with Royal Fantasy. Do write to us royalfantasy.mumbai@gmail.com in case of positive or negative feedback.

4. When and how can I cancel an order?
You can cancel your order from the Customer Service section
Email: royalfantasy.mumbai@gmail.com
Call us: 022-2341-1788 / 022-2345-1788
Chat with us on Live Chat Messenger from the website.

Return Policy - Time Limits:
Within 3 days from the date of delivery.

1. How do I contact customer service?
Our customer service team is available throughout Email: royalfantasy.mumbai@gmail.com, Call us: 022-2341-1788 / 022-2345-1788, Chat with us on live chat from the website.

2. What are your timings to contact customer service?
Our customer service team is available from Monday to Saturday, from 9:30 am to 8:30 pm.

3. How can I give feedback on the quality of customer service?
We would love to hear about your experience with Royal Fantasy. Do write to us royalfantasy.mumbai@gmail.com in case of positive or negative feedback.

4. When and how can I cancel an order?
You can cancel your order from the Customer Service section
Email: royalfantasy.mumbai@gmail.com
Call us: 022-2341-1788 / 022-2345-1788
Chat with us on Live Chat Messenger from the website.

Do you have offline stores?
Yes we have a offline store as well at Crawford Market, Mumbai.